Frequently Asked Questions
What is XPressPark?
XPressPark is a full solution parking management platform with intelligent enforcement, management and payment technology.
Who is XPressPark for?
Private, commercial and municipal parking management operations.
Where is XPressPark available?
XPressPark is available anywhere in the United States.
Why should I use XPressPark?
It’s quick and easy for anyone to monetize, manage and enforce parking space.
How much does it cost to use XPressPark?
Pricing depends on volume. See the pricing table here: https://xpresspark.io/
How do I get started?
Go to https://dashboard.xpresspark.io/signup to set up your organization.
Can I use my brand instead of XPressPark?
Yes, we offer a full white label solution so every customer will see and interact with your brand only.
How is my zone managed?
All aspects of your operation are controlled through the dashboard at https://dashboard.xpresspark.io
You can create zones, set rates, set rate schedules, set availability, sell monthly passes, generate robust reports, and so much more!
How do I enforce payment for my zone?
Use the XForce app to see the real-time status of your zones and create enforcement. Users then pay for enforcements through SMS.
How do I enforce rules for my zone?
Rules are set via the dashboard for all users to read before purchasing a parking pass and enforcement rules are chosen by you and can be printed on parking signs.
What happens if someone parks without paying?
XPressPark gives you the ability to create a ticket or boot for someone that doesn’t pay, and gives the violator an SMS code to pay for the violation. You are notified once they pay.
How do signs get ordered and installed?
Your Account Manager will assist with everything you need to determine the types and amounts of signage, as well as installation and zone setup.
How do I get paid?
In the dashboard (https://dashboard.xpresspark.io) you can transfer your money any time you want.
Do you offer support?
We offer free technical support and Enterprise partners receive a dedicated account manager.
How do I pay for parking?
Text the zone number to 98000. Tap the payment link and follow the prompts.
When I text the zone number to 98000, it is not working. What do I do?
If you text the zone # to 98000 and it’s not working, you can text the zone number to 888-270-8335.
How do I extend time on my parking pass?
Tap the extend time link in your text message receipt.
How do I get a receipt?
Receipts are sent automatically after a pass is purchase.
What payment methods do you accept?
All major credit and debit cards.
How can I request a refund?
Send a request to contact@xpresspark.io and please explain the issue.